Disclaimer : TGPC TECH is an independent organization in tech services. We do not represent nor are we endorsed by any of the third-party companions we provide support for, Such as Dell, HP, Sony etc. Support might be available free from direct vendor or brand owner.
TGPC TECH: Terms & Conditions
By requesting Services with TGPC TECH Technical Services, we assume that you have read and accepted the Terms and Conditions mentioned on our website. TGPC TECH Technical Services may, at its own discretion and without prior notice, may change the Terms and Conditions. TGPC TECH Technical Services may or may not inform you of any changes and if you decide to continue using TGPC TECH Technical Services service, you have indicated your acceptance of the new set of Terms and Conditions of Usage.
Description of TGPC TECH Technical Services
TGPC TECH Technical Services provides computer repair support for specific computers, peripherals, softwares, and any other computer related software. TGPC TECH Technical Services charges customers based on the subscription plan taken by the customer on his/her own discretion, and is payable as per the plans payment cycle.
TGPC TECH Technical Services customers obtain technical support from TGPC TECH Technical Services Support Engineers (here on "SE"s) by contacting them via Phone, Email or Online Chat.
TGPC TECH Technical Services will use reasonable effort to provide the customer with technical support, for as long as the customers account is current and not in arrears. TGPC TECH Technical Services reserves the right to refuse service to anyone
Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis. Technical support is only provided to paying account holders and is only available via email, chat and on call.
Currently the service is available only in English and Hindi languages, all other languages would be entertained on best effort basis.
You understand that TGPC TECH technical services may uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
You must not modify, or resell our services to a third-party unless explicitly specified by us. Any liability that arises from this would be solely yours.
We may, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any partys intellectual property or these Terms of Service.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any TGPC TECH technical services customer, employee, member, or officer will result in immediate account termination.
You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You must not upload, post, host, or transmit unsolicited email, SMS, or "spam" messages.
You must not transmit any worms or viruses or any code of a destructive nature.
TGPC TECH technical services does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.
You expressly understand and agree that TGPC TECH technical services shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if TGPC TECH technical services Infotech has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service. Any liability would be limited to the value of service contract.
The failure of TGPC TECH technical services to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and TGPC TECH technical services and govern your use of the Service, superseding any prior agreements between you and TGPC TECH Technical Services (including, but not limited to, any prior versions of the Terms of Service). Any further questions about the Terms of Service should be sent to firstname.lastname@example.org
You must be 13 years or older to use this Service.
You must be a human.
Your account may be used only by one person - a single account is limited for use by only the defined number of PCs in the agreement. You will have to purchase support for additional PCs if so required.
TGPC TECH Technical Services would provide services for only the issues and software that has been explicitly mentioned on our website and listed in Annexure 1. For all other software and issues we would not be liable to provide services.
We give the same day services to all our customers, The resolution of your computer problem may go upto 2-3 days depending upon the computer condition and problems.
By agreeing to these terms and services you agree that TGPC TECH Technical Services is not liable to provide any support for Hardware related issues of your PC, Servers, Printers, Router, Wireless Access Device or any other issues.
We do not provide any replacement or stand by on any computer part that has malfunctioned
We do not provide any warranty on hardware and software that is covered under the support plan
You are responsible for maintaining the security of your PC including username and password. TGPC TECH Technical Services cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
You are requested not to share your computer username and password with the support professional at any time, if this is accidentally shared, please change the password immediately.
TGPC TECH Technical Services cannot and will not be liable for any loss or damage from your data theft from your PC in this scenario.
You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
All your action and interactions with us on computer support issues should comply with the cyber laws of India/US and or your country of residence.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time Payment, Refunds, Upgrading and Downgrading Terms
If you are buying online a valid credit card is required for paying accounts. We reserve the right to accept or reject the payment made through credit cards
TGPC TECH Technical Services PC support plan starts from the date on which you signup or sign the agreement copy, and the payment is realized.
In case of annual and more than monthly plan the Service is billed in advance on a monthly basis and is non-refundable for that month.
In case you are not satisfied with the service and we have not been able to resolve even 1 issue with your PC in that month you are entitled to a full refund no questions asked.
In case we're not able to fix even one of your computer issues your complete amount would be refunded. In case we're able to fix even one issue you're not entitled for a complete refund. We would deduct a minimum of ($50 or 50% of the total charged amount, whichever is higher) x number of cases resolved by us, and refund back the rest amount.
All fees are inclusive of all taxes, levies, or duties imposed by taxing authorities of India, and you shall be responsible for payment of all such taxes, levies, or duties, if levied in your country.
We don't store credit card information for any customer and we would not do any charging without your explicit consent.
You can move from a monthly/annual plan to an incident based plan, and we would be able to accommodate your amount for any such move at the terms and conditions suggested to you by your account manager at that time.
Cancellation and Termination
You are solely responsible for properly cancelling your account. An email or phone request to cancel your account to your account manager is a must and you must receive a confirmation from your account manager on the date of cancelation.
All of your data stored with us will immediately be archived from active servers and maybe stored with us for any future use.
If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and we will not charge you again.
TGPC TECH Technical Services, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for reasons such as unauthorized access of our portal, servers and databases, abusive behavior, data theft, improper utilization of our services, using the service for PC other than the one which has been registered for use with TGPC TECH Technical Services , among other reasons. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your PC Support Service.
Any use of software which is not legal may result in termination of your services and cancellation of your account by TGPC TECH Technical Services.
TGPC TECH Technical Services reserves the right to refuse service to anyone for any reason at any time.
Modifications to the Service and Prices
TGPC TECH Technical Services reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes on our website www.tgpctech.com Technical Services or by sending an e-mail to you at our registered account.
Credit Card Billing
You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize TGPC TECH Technical Services to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts.
You authorize TGPC TECH Technical Services and/or any other company who bills products or services, or acts as billing agent for TGPC TECH Technical Services to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide TGPC TECH Technical Services with updated credit card information upon TGPC TECH Technical Services request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither TGPC TECH Technical Services nor any TGPC TECH Technical Services affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card.
If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at TGPC TECH Technical Services option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $15.00.
Copyright and Content Ownership
All content posted by you and transmitted to us should comply with Indian/US cyber laws and copyright laws and /or the copyright law in your country.
Any data that you share with us would be the intellectual property of your or third-party from which you have sourced the content, TGPC TECH Technical Services would not own any rights to such issues.
Any queries or resolutions that you post on our forums would become our property.
TGPC TECH Technical Services reserves the rights to remove any content posted on our website it seems inappropriate without assigning any reason.
Availability of Services
Technical Services Responsibilities
TGPC TECH Technical Services will use its best efforts to resolve Members basic computer technical problems for a Registered System. TGPC TECH Technical Services will attempt to resolve such technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems. Live and online response times may be delayed due to research and inquiries, as may be necessary.
TGPC TECH Technical Servicess live or online technical support does not assure that every request for technical support will be resolved to Member's satisfaction, and TGPC TECH Technical Servicess responses constitute only technical advice or suggestions. Technical problems that may arise may be a result of software or hardware errors or problems that may not be correctable or may be too difficult to resolve by telephonic or online support. TGPC TECH Technical Services has limited proprietary information from vendors, manufacturers, and developers, and may not have the ability to obtain any proprietary information necessary to resolve Members technical problem.
No Assurance of Problem Resolution
TGPC TECH Technical Services will use reasonable effort to resolve the customers problem. However, the complexity of technology will inevitably result in TGPC TECH Technical Services being unable to resolve certain customer problems. Customer acknowledges that they are aware of this limitation and by subscribing to the TGPC TECH Technical Services service have indicated acceptance of the No Assurance of Problem Resolution section of the TGPC TECH Technical Services Terms and Conditions of Usage.
Notwithstanding such limitation, TGPC TECH Technical Services does not guarantee problem resolution to any customer problem. TGPC TECH Technical Services will only exercise reasonable effort to resolve said customer’s technical problem.
TGPC TECH is an independent technical support service provider company for third party products. The brands, names, images, trademarks, products and services of third parties mentioned on this website are only for reference and to provide information. We are not owned, endorsed by, or affiliated with any of the third party products or organizations that we provide technical support services for.